If you are an e-commerce seller you must be looking for a quick solution to have a hold on your customer-related issues, right?
Well, seems like ChannelReply by Threecolts could be the answer.
A customer service integration tool is available for most e-commerce platforms. You can send replies to your customers, automate responses, and process refund request reviews without breaking a sweat or even the strict marketplace rules.
With all of that, ChannelReply, a Marketplace helpdesk integration tool is also great at a lot of other things as well. So, without further adieu, let's begin with this ChannelReply review.
What is ChannelReply?
The best one-stop-shop solution for e-commerce sellers, who operate several consumer brands on different websites with not only customer messages solution but also order data.
The E-commerce customer feedback management tool is available for platforms like Amazon, eBay, Walmart, Shopify, and even Back Market. Along with already having these big brands accessible through ChannelReply, a product of Threecolts, also allows you to use Etsy as well as Newegg.
With this customer service software tool, you won't have to repeatedly log in or out of your multiple e-commerce businesses. You can streamline your customer support training by simplifying platforms on a single dashboard.
View critical buyers and database of the orders while also managing the customer messages. This customer service solution will have your task of sending replies to each customer separately, eased through its features that automate the message responses without breaking any rules of an e-commerce marketplace.
The e-commerce sellers can also maintain the e-commerce SLA standards, process customer returns, and refunds, and automate feedback requests.
With this amazing customer support software by Threecolts, you can now solve all the loops for customers on each e-commerce platform you use by turning your helpdesk into an e-commerce support center with its integration features
20% OFF for First 3 Months on ChannelReply
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Use our exclusive ChannelReply discount code and avail 20% OFF for 3 months of subscription. Limited-time deal.
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With already having three super affordable pricing plans, ChannelReply has also got a free 14-day trial if you wish to study the tool before you go for a priced plan.
How to apply ChannelReply Coupon Code?
Now that we have spoken about the pricing plans ChannelReply provides. Here’s a way to apply our working coupon code BLOGE to get an instant 20% discount.
Go to the Billing details section and fill in your card details. Once you have filled all the requirements needed to purchase a plan. You have to follow these simple steps:
- Click on “Apply Coupon Code”
- Fill in “BLOGE” and click on the arrow
- Click on “Edit Subscription” to see if you have got a discount.
- You will see that you have availed yourself of a 20% discount. Now click on “Update Subscription”
- And that’s it, you have now got a 20% discount on your pricing plan of ChannelReply.
Who can use ChannelReply?
ChannelReply is an E-commerce customer service software for brands like Amazon, Walmart, Etsy, eBay, and a lot more.
So if you are an e-commerce seller on any of these brands, also including Shopify, Back Market, and Newegg we guarantee you that you are surely in for a treat.
Personally, with the helpdesk integrations that this customer support channel provides, you can keep a hold on your potential customers and the ones you believe to be your brand's actual customers. You can even become a great brand known for its customer relationship management that replies instantly to customer requests and also to customer service messages.
ChannelReply has got a good hold over several helpdesk integrations such as Zendesk, Freshdesk, Help Scout, Gorgias, and a few more.
We would also suggest creating your own customer service space using ChannelReply.
ChannelReply Features at a Glance
ChannelReply by Threecolts has got its users covered with features like real-time notifications about a user's brand, a self-service portal, alerts and escalation, email management, and even knowledge-based management.
This product is the best for up-and-coming businesses and along with all the above-mentioned features, it even provides macros or templated responses, a multi-channel communication process, and even automated routing.
One of its best features, which is real-time customer information, provides you with live order detail information about the customer you are communicating with.
You can have all the details about and data related to a customer displayed on the side of your chat box.
Ecommmerce Integrations
ChannelReply connects all your e-commerce stores to a single helpdesk. This will enable you or your customer service team to view all the information related to a customer in the simplest manner.
You or your e-commerce customer service team can answer product-related questions asked by the customers and at the same time can view order data.
You can have your accounts from several e-commerce websites like eBay, Amazon, Walmart, Shopify and more connected here.
Helpdesk Integrations
To have all the work done like increasing the visibility of your customer support tickets and creating automated replies, ChannelReply has got several integrations like Zendesk, Freshdesk, Heelp Scout, Gorgias, Re:amaze, Zoho desk, and Kustomer by meta.
ChannelReply by Threecolts has got its users covered with features like real-time notifications about a user's brand, a self-service portal, alerts and escalation, email management, and even knowledge-based management.
This product is the best for up-and-coming businesses and along with all the above-mentioned features, it even provides macros or templated responses, a multi-channel communication process, and even automated routing.
One of its best features, which is real-time customer information, provides you with live order detail information about the customer you are communicating with.
You can have all the details about and data related to a customer displayed on the side of your chat box.
Order Information
If you have got your customer service team to deal with the orders placed on any e-commerce platform, ChannelReply has got you covered with the tools that will turn any issue into a wise solution.
Get back to selling easily by cutting the response time dramatically and having all your customer information saved in one hub.
Automation
To run your helpdesk smoothly, and have your e-commerce customer service team off of their worried minds, the customer service integration has got more fabulous tools that will give your product consumers a personalized support experience.
You can use powerful tools such as automated replies, business rules, and custom-built filters to minimize the effort and time required for all of this hassle. This will make your customer service team stand out and even look like a mighty one in your whole business niche.
ChannelReply Pricing Plans: Start for Free
ChannelReply by Threecolts has got three separate standard plans which range in price as well as in their features.
It has got you covered with a few plans that are the best for the ones who are the e-commerce pioneers, the ones who are growing rapidly, or even those who want to grow their e-commerce business instantly. With all of that ChannelReply has even got an Enterprise plan for people who have an established e-commerce enterprise already on the move.
All of these plans are available for monthly as well as for annual billing and also come with a 14-day free trial. And if you happen to choose an annual plan, you will get to save up to 20% on these mentioned plans.
One more benefit that we would like to tell you about these pricing plans is that you don't need to register a credit card while opting for a free trial.
The pricing plans can be canceled at any time and you even get a 30-day money-back guarantee.
If you are already intrigued a lot and are eager to know what price these plans are available for and what features they cover, here are the utterly satisfying pricing plans of ChannelReply.
Note: All the plans we have mentioned below have got annual billing prices. This is where you save up to 20% on each plan, each month.
ChannelReply Standard Plan
This plan is available for $31 and is best for e-commerce pioneers. The plan is billed annually, and the price you pay is for each month. Here, you get 200 messages per month and additionally, if you exceed the limit, you will be charged $0.05 per extra message.
The plan includes all the standard features of ChannelReply.
ChannelReply Pro Plan
You can have this plan for $63 per month, when billed annually, and is the best for fast-growing e-commerce businesses. Within this plan, you will have all the standard features made available by Threecolts for ChannelReply. And the amount of messages you can send per month is 1000.
In this plan, you will be charged $0.04 for every extra message you send.
ChannelReply Enterprise plan
The best plan for established ecommerce enterprises, the Enterprise plan is available for $159 per month, if you choose the annual billing.
Here you can send 4000 messages per month and will have to pay $0.03 per extra message. Again all the standard features of ChannelReply are available within this plan.
You can even contact customer service to know more about a custom plan that you would like to build for your e-commerce business.
Standard Features
The Standard Features that are included in every plan are as follows:
You get unlimited Amazon, eBay, Walmart, Etsy, Shopify, Back Market as well as Newegg integrations. A one-stop solution for all the helpdesks like Zendesk, Gorgias, Freshdesk, Re: amaze, Help Scout, Zoho Desk, or Kustomer.
You also get unlimited users, a custom signature for marketplace accounts, customer and order info in each message, threaded conversations, custom fields, and tags, unwanted text remover, free professional onboarding on request, and fast email support.
The user appreciating the UI of this product also mentioned that it has given continued growth to his company. He further also mentioned that ChannelReply is great for e-commerce companies and early-stage companies.
User Review for ChannelReply
Customers seem to be super satisfied with the impressive execution this tool has got for their e-commerce marketplace and they have been writing their dear thoughts about it with no negative reviews at all.
Here are the product reviews of ChannelReply by the users from various websites.
Finn M, who has got his own small business has given ChannelReply a five-star rating while even calling it the “Right tool for the marketplace.”
He further explains that ChannelReply carries all the contact to our helpdesk through which we can manage our potential customers easily. This product by Threecolts is definitely a driver of growth, especially for e-commerce startups.
Another user on Capterra has called it “one of the best dashboards for managing e-commerce from multiple marketplaces”, while also giving it a five-star rating.
The user appreciating the UI of this product also mentioned that it has given continued growth to his company. He further also mentioned that ChannelReply is great for e-commerce companies and those who are early-stage companies.
Pros and Cons of ChannelReply
- Value for Money
- Offers a free trial
- One stop help desk provided
- Great customer service
- Real-time notifications
- No social media integration
FAQs on ChannelReply Review 2024
Why are Ratings and reviews important?
Reviews and Ratings help the seller understand the new use cases, improve their product and also help other customers buy as well as trust a product.
What attachments can I send through ChannelReply?
You can send as well as receive all kinds of attachments like pictures of up to 15,000 pixels (wide or tall), Text files, PDFs, Word docs, etc.
How does ChannelReply benefit Amazon sellers?
ChannelReply has got Amazon sellers covered with a unified inbox where they can view, manage, and respond to customer messages from multiple channels. This can help them streamline customer support processes, reduces response times, and improves overall customer satisfaction.
What all e-commerce platforms does ChannelReply support?
ChannelReply by Threecolts supports e-commerce platforms like eBay, Walmart, Newegg, Shopify, Amazon as well as Etsy, and even Back Market.
Does ChannelReply offer automated responses?
Yes, ChannelReply does offer an automated response feature to instantly reply to customers.
Conclusion: Summarizing the ChannelReply Review
ChannelReply by Threecolts is a multi-channel customer service integration, it has got the e-commerce sellers covered with all of their customer-related issues, especially when it comes to having them replied to within minutes. This product by Threecolts offers a 4x faster solution for all the messages that have been sent by your customers.
If you have got a conversational customer service team this product will definitely be of great use for you. You can cut down the quick feedback loops in the simplest manner and have your customer service team deal with all the emails from your customers in the simplest manner.
In conclusion, ChannelReply serves as a vital tool for e-commerce sellers, providing them with the means to streamline their customer service operations and enhance their overall business performance. By integrating multiple helpdesk platforms into a single, user-friendly interface, ChannelReply enables sellers to efficiently manage their customer inquiries and feedback.
This tool ensures a consistent as well as a prompt response that will lead to improved customer satisfaction. This was our review of the e-commerce seller tool ChannelReply by Threecolts. Do let us know if you liked our article and if it was of help to you. We hope that we have inspired you enough already, so if you are planning to go for a pricing plan of ChannelReply do remember to use our coupon code BLOGE to get a 20% discount for three months.
