CaptainAMZ Review 2024: Here’s What You Should Know! (CaptainAMZ Pros & Cons)

As an Amazon seller, you are pretty aware that the importance of customer reviews cannot be overstated. They are the lifeblood of your online business, influencing buyer decisions and impacting your product's visibility on the platform. But managing these reviews can be a daunting task, especially when you have multiple products across various marketplaces.

But what if you could manage all your customer reviews in a streamlined manner which can help in making things better for your Amazon selling operations? Well, CaptainAMZ is one such tool that can wash away all of this hassle.

Let me welcome you to this CaptainAMZ review, my complete unbiased honest experience with CaptainAMZ and how it helped me and under what parameters.

So, without any delay let's move ahead with this CaptainAMZ review!!

What is CaptainAMZ?

CaptainAMZ is an automatic Amazon quick review request tool that promises to increase your reviews and boost your sales. Developed by Ozan Soft, a company with six years of experience in software development and Amazon selling, CaptainAMZ is designed to automate the process of requesting reviews, saving sellers time and effort.

The tool is equipped with features that allow it to automatically request reviews on each of Amazon's Manage Order pages, eliminating the need for manual clicking. If a review cannot be requested due to eligibility, CaptainAMZ will periodically check and request it at the right time, resulting in up to 3X more reviews compared to other review request tools.

It works with all Amazon marketplaces worldwide, including the US, Canada, Mexico, UK, Germany, Italy, France, Spain, Turkey, Japan, India, China, Australia, and more.

Also, it is worth mentioning that using CaptainAMZ can help you out with eliminating customer confusion and streamlining the customer experience along with customer search queries that they might be hitting again and again.

Sounds like a complete Amazon review suite, right?

Now, let’s start with a better overview of the features which are offered by CaptainAMZ.

CaptainAMZ Features for Streamlined Amazon Operations

CaptainAMZ offers a range of features designed to help Amazon sellers manage their product reviews, track their listings, and improve their overall selling experience. Here's a breakdown of the key features offered by CaptainAMZ:

Auto Request Review

CaptainAMZ automatically requests reviews on each of Amazon's Manage Order pages, eliminating the need for manual clicking and saving you time and effort. The software handles everything, so you don't have to worry about missing any review request opportunities.

In simple words, the auto request review feature automates the process of requesting reviews from customers. It checks all of your orders regularly and requests reviews at the right time, ensuring you never miss a review request opportunity.

3X More Product Reviews

Since CaptainAMZ streamlines the whole process, product review and automation can be taken to better heights. Let’s understand this as if a review cannot be requested due to eligibility, then CaptainAMZ will periodically check and request it at the right time, resulting in up to 3X more reviews compared to other review request tools. This ensures that you maximize your review collection and improve your product's visibility on the platform.

Track All Product Reviews

The tracking feature allows you to track and manage all of your products' reviews in one place. You can see the newest reviews, sort them, or search by product title or ASIN. This makes it easy to monitor your products' performance and address any issues that may arise.

Works with all Amazon Marketplaces

Talking about compatibility, CaptainAMZ is compatible with all Amazon Seller Central marketplaces worldwide, including the US, Canada, Mexico, UK, Germany, Italy, France, Spain, Turkey, Japan, India, China, Australia, and more. This ensures that you can manage your reviews and listings across multiple marketplaces with ease.

Advanced Settings & Reports

CaptainAMZ offers advanced settings and reports, allowing you to select specific ASINs for review requests and target those who gave positive feedback. With the Report and Activity Log feature, you can track all activities related to review requesting, and monitoring new and existing product reviews according to your selected time period.

Hijacker & Buy Box Status Tracker

CaptainAMZ continuously tracks your listings for hijackers and alerts you if any are detected. It also monitors your Buy Box status for each listing and notifies you if you lose the Buy Box. You can search and filter all your listings for Hijacker & Buy Box Status across all marketplaces.

Auto Responder

Responding to customer inquiries quickly is crucial for Amazon sellers. CaptainAMZ's Auto Responder feature automatically replies to each new message, allowing you to address customer concerns even when you're not available. You can then review the auto-responded messages and provide a more detailed response when you have time.

Refund Calculator

CaptainAMZ's Refund Calculator helps you determine how much Amazon owes you for lost or damaged inventory. This feature makes it easy to request inventory reimbursements and ensures that you're fairly compensated for any inventory issues.

Now that we have come across all the important aspects of CaptainAMZ, let’s take a small overview of the right way you can use CaptainAMZ for your Amazon selling operations.

How to Use CaptainAMZ?

CaptainAMZ is a powerful tool designed to automate the process of requesting reviews from customers on Amazon. Using its Chrome Extension, once installed, CaptainAMZ takes over the task of managing and requesting reviews for your orders.

The tool navigates to the Manage Order page and searches all your orders. It then requests reviews for eligible orders. Amazon enables the Request Review button in a 4 to 30-day range after the order is delivered. CaptainAMZ will periodically check new orders and ineligible orders to see if it can request reviews and will do so automatically.

The real-time status of each order's review request can be seen on the Manage Order page. This means that sellers can monitor the process without having to manually check each order.

One of the key advantages of CaptainAMZ is its ability to bypass Amazon's limitations on sellers and 3rd party Feedback/Review email tools for contacting customers. Many customers opt out of Seller Emailings, which prevents your own or 3rd party Request Review Emails from reaching your customers. However, CaptainAMZ uses Amazon itself to reach all of your customers, enabling you to request reviews from all of your customers.

CaptainAMZ also offers advanced reports and settings. Sellers can select specific ASINs and only request reviews for those ASINs rather than requesting for all of their products. The tool also tracks whether there are any hijackers in your listings and alerts you. It also allows you to track your Buy Box status for each of your listings and alerts you about the products if you lose the Buy Box.

CaptainAMZ is a valuable asset for any Amazon seller looking to streamline their review management process and improve their customer feedback.

CaptainAMZ Pricing Plans & Free Trial

CaptainAMZ offers 4 different pricing plans, including the free plan; the plan comprises the basic, pro, and premium plans.

On the contrary, CaptainAMZ Pricing plans are available under two categories including the pricing plans for medium and large-scale Amazon sellers and the other one for small-scale Amazon sellers.

• For Large Scale Amazon Sellers: Starts from $9.90 per month
• For Small Scale Amazon Sellers: Starts from $19.90 per month

CaptainAMZ Pricing Plan for Medium to Large-Scale Amazon Sellers

All these plans comes with different offers and features; as a result, this can help you in getting along with the plan best suitable for you as per your needs.

Free Plan: It comes with a 5-day free trial; basically, it is not a free plan but more of a trial plan. The free plan offers a cloud server & chrome extension, with unlimited review requests, new review email notifications, and review management.

Basic Plan: The other one on the list is the basic plan; the basic plan costs around $39.90/month but can cost you around $19.90/month using the link given in this CaptainAMZ review. It offers similar features as I have mentioned in the free plan, but with a time duration of 30 days.

Pro Plan: The Pro plan by CaptainAMZ costs you around $79.90/month, but you can avail this plan at a much lower cost of $39.90/month. In addition to all this, the pro plan offers everything which was offered in the basic plan, including:

• Export CSV
• Hijacker & Buy Box Status Tracker
• Advanced Request Review Settings
• Auto Responder

Premium Plan: The plan will cost you around $159.90/month but can be availed at a much lower cost of $69.90/month, using the link given here. The Premium plan includes all the features that were mentioned above, including:

• Refund Calculator
• Search Keywords
• Search Term Maker

The Plans mentioned above are for the medium and large-size Amazon Sellers, and just in case you are small, then click here to get the CaptainAMZ.

CaptainAMZ Pricing Plans for Small-Scale Amazon Sellers

Free Plan: The Free plan is as it was, as I mentioned, for the large and medium plans. The only downfall that the plan has, which is not exactly a downfall, is its cloud server, where the plans mentioned above offer a cloud server, which is excluded in the plans for small sellers.

Basic Plan: The Basic plan (Small sellers) costs around $19.90/month, but you can get this plan for a cost of $9.90/month.

Pro Plan: The Pro plan (Small sellers) costs around $29.90/month, but you can get this plan for a cost of $19.90/month.

Premium Plan: The Premium plan (Small sellers) costs around $49.90/month, but you can get this plan for a cost of $39.90/month.

Pros and Cons of CaptainAMZ

Top FAQs Related to CaptainAMZ

Summing Up the CaptainAMZ Review

Undoubtedly, CaptainAMZ offers some excellent features and tools that can help you with review and feedback management. Another major reason CaptainAMZ is one of the best tools so far is its unlimited review request, which is even offered in the free plan (trial plan).

Now if we look forward to the features offered by CaptainAMZ, the features such as automating review requests, increasing sales and Amazon rank, tracking all product reviews, and compatibility with all Amazon marketplaces, it offers a comprehensive solution for sellers of all sizes. Additionally, the free trial and affordable pricing plans make it accessible for sellers to test the tool and evaluate its effectiveness for their specific needs.

However, potential users should be aware of some reported customer service issues and negative reviews about the company. It's essential to weigh the pros and cons before deciding if CaptainAMZ is the right tool for your Amazon business.

Despite some of the common issues, CaptainAMZ can be a powerful asset for Amazon sellers looking to enhance their review management process and boost their sales performance.

Hopefully, this CaptainAMZ review has helped you understand the key features offered by CaptainAMZ while using them for your Amazon FBA business.